The CoreComm FAQ (list of Frequently Asked Questions) answers questions that are frequently asked of CoreComm's technical support department.

Part One: Service Questions

1.01:	How can I connect to your service at 56k?
1.02:	How can I change my password?
1.03:	How can I change my E-Mail address? Can I have more than one E-Mail box on my account?
1.04:	What are the addresses of the various servers (mail server, news server, DNS servers, etc.)?
1.05:	Do you have a local access number in my hometown? How about a 1-800 number I can use to call from any location?
1.06:	Is the system down? How can I check to see if it is?
1.07:	How do I set up a web page with CoreComm?
1.08:	What software can I run on CoreComm to utilize the Internet? Where can I get software to access "special features" of the Internet?
1.09:	Where are the chat rooms?
1.10:	Can I run a "bot" or "server daemon" or other "background process" from my CoreComm account?

1.01: How can I connect to your service at 56k?
CoreComm offers customers, at no extra charge, the ability to connect at up to 56kbps with a modem using V.90 standard. Simply purchase a V.90 compatible modem and dial into any one of our local access numbers; nearly all of our numbers support 56k/v.90. A list of CoreComm local access numbers is available on our web site, or by calling 1-888-747-4638.

If you have additional questions about 56kbps access, please see Part Two: Questions About Connecting to CoreComm with 56k Modems.

1.02: How can I change my password?
If you want to change your password, please contact our technical support at, 1-800-715-7873 Daily: 24 hours. A representative will be able to change your password immediately. You will be asked for some sort of verification of ownership of the account (Mother's Maiden Name, Credit Card number, etc), so please have that information ready before you call.

1.03: How can I change my E-Mail address? Can I have more than one E-Mailbox on my account?
There are several ways that you can have an E-Mail address that's different from the one you currently have with CoreComm. They are as follows:

1. Get a mail alias. Any mail sent to the alias address will automatically route to your E-Mail account. Any mail sent from your account can look like it came from the alias' address. With a mail alias, you can make all mail sent to johnd@core.com automatically be delivered to johndoe@core.com. This gives you multiple E-Mail addresses that all are received at the same E-Mail box.
2. Get an additional password-protected E-Mailbox. With an additional E-Mail box (aka. a POP Box), you will get a new E-Mail address which will be sent to a password-protected mailbox that you can access through your main CoreComm account. This gives you multiple E-Mail addresses that are all received at separate mail boxes.
3. Change your CoreComm login name. This will change not only your E-Mail address, but also the name you use to log into your CoreComm account. Because changing an account to another name requires an CoreComm system administrator to make changes by hand, there is a one-time service charge for doing a total switchover of this sort. This will result in old your E-Mail address becoming invalid, leaving you with just your new one.

You can find pricing information and/or order a mail alias, E-Mailbox or a login name change on our web site or by calling our Customer Service department at 1-888-747-4638.

1.04: What are the addresses of the various servers (mail server, news server, DNS servers, etc.)?

Primary DNS:	209.153.128.4
Secondary DNS:	169.207.1.3
Incoming (POP) Mail Server:	[See additional information]
Outgoing (SMTP) Mail Server:	authmail.core.com*
POP Account Name:	Your login name
USENET News (NNTP) Server:	news.core.com
FTP Host:	my.core.com
Shell Server:	shell.core.com
Your E-Mail Address:	login name@core.com
Home Page:	http://home.core.com
IP Address & Gateway: Dynamically assigned.

*Your E-Mail application must support the Authenticated SMTP protocol in order to use this SMTP Server. Instructions for updating your existing E-Mail program can be found here. If you are setting up an E-Mail program for the first time, please follow our step-by-step instructions for the most popular packages found here.

1.05: Do you have a local access number in my hometown? Do you have an 800 number I can access from any location?
We may have a local access number in your hometown. You can see a list of our various dial-up numbers on our web site.

We offer Roaming Service in some areas, please see our Roaming Service web page for more information.

Another alternative is to use CoreComm Long Distance, which is a service provided for our customers. Go to the Long Distance page for more information on this exciting service.

1.06: Is the system down? How can I check to see if it is?
If you have access to the web, you can visit our system status web page.

Because CoreComm's operations are not consolidated on a single server or network connection, it is unlikely that "all" of CoreComm would be unavailable to our customers. Downtimes typically only affect one function of your service, or a geographic area. As such, if you report a problem that you are having, it is important that you let us know what precisely the problem you are having is, and which of our dial-up numbers you are dialing into.

1.07: How do I set up a web page with CoreComm?
You can find information which will explain the entire procedure by going to information about your web space.

1.08: What software can I run on CoreComm to utilize the Internet? Where can I get software to access "special features" of the Internet?
An account with CoreComm gives you a direct connection to the Internet, meaning that you can run nearly any type of Internet software that is available. A great archive of the many Internet software packages that work with CoreComm is available at http://www.TUCOWS.com

1.09: Where are the chat rooms?
We do have a chat area available for our CoreComm customers. You can visit the chat room by starting at our web page. There are also other chat areas available on the 'net, so follow the links below to other chat areas on the net:

If you're interested in other chat rooms, you may want to ask the people chatting on the above chat systems whether or not they know of good places to chat, or do a search for chat in your favorite search engine.

1.10: Can I run a "bot" or "server daemon" or other "background process" from my CoreComm shell account?
A "bot" is a set of automated processes that can do things such as hold open chat channels on the Internet Relay Chat network. A server daemon is a program that sends information of some sort to individuals connected to it. These are issues that an average user will not encounter.

Running IRC 'bots or any server daemon is not allowed. We do, however, offer an exception with IRC 'bots if the following conditions are met:

1. Your bot is only permitted to run while you are logged onto the system. Before you log out, make sure that your bot has stopped running.
2. Your bot's process must keep track of the terminal (tty) from which it was started. Meaning, it must not run in the background, detached from your terminal. This helps to ensure the bot stops if you disconnect from the system.
3. Only connect to IRC servers which allow the use of bots, and play by their rules while connected. No clonebots or other mischief.
4. We've had a great deal of problems with the use of the eggdrop bot in the past, and therefore we prohibit its use on your shell account.

These rules are in addition to our normal Acceptable Use Policy.

It is also unacceptable to run server software, or any other software which may be misrepresentative of CoreComm, on your account. One example of such software is IRC server software, which both disconnects from your terminal when run, and binds to a port on our login server, thereby misrepresenting itself as an CoreComm server.