Technical Support

If you are able to connect to the Internet, please send an e-mail to support@core.com. Please remember to provide as much information as possible about the problem, including the type of system you are using, the type and speed of your modem, and the exact error messages you are receiving, if any.

You will receive an auto-response message to let you know your e-mail was received on this end, and you will get a personal response within 24 hours.

If you cannot connect to the Internet or are experiencing e-mail problems, please call us!

Contact Us By Phone

Billing Support
Do you have a question about the billing of your account or about its expiration? You can send an e-mail to info@core.com. You will receive a reply in one to two business days. For urgent questions, please call us.

Products and Services
Do you have a question about rates or access numbers, about opening an account, or getting POP E-Mail boxes? You may send an e-mail to info@core.com. For urgent questions, please call us.

DSL Technical Support
The DSL Technical Support department services Digital Subscriber Lines post-install. If you need help with your DSL connection, contact DSL tech support at dsl-help@voyager.net.

Hi-Cap Support
The Hi-Cap Support department services Dedicated Lines (i.e. T1), Dedicated ISDN, and Co-Located Servers. If you need help with any of these services, contact a Hi-Cap Support representative at dedicated@core.com. For technical questions, please call us.

Web Host Support
The Web Host Support department assists our Business Web Site, Domain Service, Dedicated Server and SMTP Mail Feed customers. If you need help with any of these services, contact a Web Host Support representative at domainsupport@core.com. For technical questions, please call 1-877-890-5310.

Abuse Reports
If you have found that a CoreComm customer may be guilty of violating our System Policies, you may send an E-Mail to abuse@core.com.